Refund and Returns Policy

Introduction

At Trezino, customer satisfaction is our top priority. As a multi-niche online store, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we’re here to help with an easy return and refund process.

Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The item is unused and in its original condition
• The return request is made within 30 days of delivery

Items must be returned in original packaging with all accessories included.

Non-Returnable Items

Some items may not be eligible for return, including:

• Used or worn products
• Items damaged after delivery
• Clearance or final sale items (if applicable)

Return Process

To initiate a return:

1. Contact us at info@trezino.site
2. Provide your order number and reason for return
3. Our team will guide you with return instructions

Please do not send items back without confirmation.

Refund Policy

Once your return is received and inspected:

• Approved refunds are issued to the original payment method
• Processing time: 5–7 business days
• It may take additional time depending on your bank

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your card provider
• If still unresolved, contact us for support

Exchanges

We only replace items if they are defective or damaged.
For exchanges, contact us with product details and images.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.
Once shipped, you must follow the return process.

Shipping Costs for Returns

• Customers may be responsible for return shipping costs (unless item is defective or incorrect)
• Original shipping charges (if any) are non-refundable

Contact Us

For any return or refund inquiries:

Trezino
🌐 trezino.site
📧 info@trezino.site